I was looking for the aluminum Halos LUX frames from Phanteks. Soon I came to Higflow as they had the cheapest price. However, I was not familiar with the store and decided to read some shop reviews. I can briefly mention that everything I read has pleased me.

After a short visit to their website, I saw that they offered a variety of products that a standard store can not easily deliver. After a short correspondence by mail, whether they actually had the product in stock as indicated on the website, this was confirmed. I ordered this right away and I really liked the entire experience.

What I experienced as a positive is that the stock indication is very up-to-date and that the mails are quickly responded to. This is different for many other less well-known webshops and this alone deserves a big compliment. I am therefore confident that this webshop will capture the hearts of many hobbyists. One thing is certain, the reliability of this store is high for me and has won a new regular customer!

I had chosen shipping options to pick up the product at pick-up location in Rotterdam. I usually do this at web shops that I do not know. As an improvement point, I would like to suggest that the costs for pick-up on location are reduced to nil.

On the other hand, you get a lot in return. A very friendly face that welcomes you to pick up with whom you can easily chat. An extra bonus that I came across in a few reviews was that a chupa-chup was delivered. I can confirm this and this certainly contributes to a positive experience. This gesture alone shows me that this is really a business with a passion for hobbyists. But not only for the hobbyists, of course!

I can be brief about customer service: Excellent! You can expect a response very quickly and many other webshops should follow them in this regard. Both by mail and in person, I am full of praise for customer service. My advice if you want to contact the customer service, send them an email. The response rate is very high and fast and an email can never hurt. I have not tried the phone since they indicate neatly on the website that the response rate is lower than an e-mail and that not always someone is standby on the phone.

In short, if you want to reach customer service: send them an e-mail!

Highflow is highly recommended!