FAQ
FAQ: Frequently asked questions
Below is a list of frequently asked questions.
Chances are you can find an answer to your question below.
HighFlow.nl?
What is water cooling?
How can I order and pay?
What is the status of my order?
When will I receive my order or can I pick it up?
I have ordered and transferred the money, how fast do I get my products?
Is the product in stock?
It was indicated that the expected delivery time was "X business days", now X+ business days has passed. How is this possible?
I have ordered several products, one of them is in stock and the other not yet, will they be send at the same time or do I get the first one right away?
I have already paid, but the order status has still not been changed, why?
Is it possible to send my order per envelope/correspondence?
The product I have received is defect, what now?
I have ordered a product, but I would like to cancel this order.
I am looking for a product that is not included in the assortment, can you still deliver it?
Reward points, what are those?
Complaints?
HighFlow.nl?
Would you like to know more about HighFlow, please click on the link "About us".
There you can read more about our company.
For our contact information, please click on the link "Contact".
There you will find all of our contact information.
What is water cooling?
You can find everything about water cooling on our forum.
A detailed explanation about water cooling can be found here: What is water cooling?
Other FAQs:
* What do I need for water cooling?
* How do I install it?
* Which size hose and fitting do I need?
How can I order and pay?
For this, we have written a guide.
See the link "order & shipment" to go to the ordering manual page.
What is the status of my order?
You can check your order status at any time of the day, by logging in with your account.
The status of your order may change between 9AM and 7PM, the status will not change after those hours.
When will I receive my order or can I pick it up?
In most cases, the next business day! Nearly all products in our shop are in stock, therefore they can be sent right away the order and payment. If the delivery service (GLS, DPD or PostNL) is doing its job well, you will have your order the next day! However, your order must have been placed before 4PM and paid. Orders after 4PM will be sent the next day, if the payment is fulfilled. You will receive your order after 2 business days. Orders are only send if the payment is completed. There will be no deliveries on Sundays and holidays.
I have ordered and transferred the money, how fast do I get my products?
If we have the product in stock, we will ship your order right away as soon as we have the due amount in our bank account. Depending on your bank, the period between you transferring the money and the money received by us can take about one (e.g. Rabobank) to eight (e.g. ING) days. If we do not have the product in stock, it may take up to five business days before we ship the product. This duration may vary and is stated separately in each product. If this period is exceeded, we will contact you by email. Delivery via GLS, DPD or PostNL is on demand, which means that usually the product arrives after one day that it has been sent. Unfortunately, we have no influence over this and therefore it can occur that it takes a longer time before the transmission is over.
Is the product in stock?
All of our products in our web shop are in stock, unless the delivery time is stated otherwise. We try to keep all the products in our own stock, so your order can be shipped right away! However, it is possible that because of a large order or delivery problems with our supplier, that the product is no longer in stock. In that case, we will inform you. When a product is not in stock, an estimate delivery time or expected date will be displayed with the product in our web shop, showing when it is in our stock again.
Stock indication:
Green icon: In stock, can be shipped today!
Red icon: Sold out, can be shipped within 3-5 days.
It was indicated that the expected delivery time was "X business days", now X+ business days has passed. How is this possible?
The estimated delivery time is an indication that we estimate based on the information provided by our supplier. Although, a popular product is normally good available, the delivery time can be delayed due to external factors. Unfortunately, we can do nothing about it here. When the expected delivery time is gross exceeding, you can always cancel your order free of charge.
I have ordered several products, one of them is in stock and the other not yet, will they be sent at the same time or do I get the first one right away?
The products will be send as soon as possible, when you order two or more products. It is most advantageous to wait until your order is complete, in order to pay one time the shipping cost. However, you can choose to have the product, which is in stock, not to unnecessarily hold on to us. And to have it sent immediately, even though the 2nd is out of stock. The shipping costs for the delivery do have to be calculated. The products that comes later in stock will of course be send to you later.
I have already paid, but the order status has still not been changed, why?
It varies and depends on how quick the bank can put the money in our bank account. For Rabobank, this can be between 1 or 2 days, while it takes almost five days at ING. Even if the money has already been debited from your account, it may take several days before it is credited to our bank account. Only when that is the case, the status will be changed.
Is it possible to send my order per envelope/correspondence?
Yes, that is possible. Provided that the products are small enough and altogether do not weigh too heavy. The maximum thickness of the products allowed is +/- 30mm and may not weigh more than 500 gram together.
You can choose your shipping method at the checkout, once you have registered and logged in.
ATTENTION: Shipments by correspondence are not insured, untraceable and entirely at your own risk. HighFlow is not liable by any loss or damage.
The product I have received is defect, what now?
Since we have no control over the handling of shipments by GLS, DPD or PostNL, it may happen that products can be damaged. In that case, you must request a RMA number and return the product. You will get a replacement product as soon as possible. You should, however, within 24 hours of receipt contact us. After this period, we will not offer guarantee anymore.
Our general policy for consumers: HighFlow-AV.
Our general policy for businesses: HighFlow-AV_Zakelijk.
I have ordered a product, but I would like to cancel this order.
The cancellation of an unpaid order is free of charge within 48 hours. You can always cancel an unpaid order at any time. If you have already paid, then administrative fee costs will be charged of 15% of the total amount. You can cancel your order by email or telephone. You can find contact information on the contact page. If you have had waited for a longer period of time for your product, then you can always cancel your order free of charge! Read our terms and conditions for more information.
I am looking for a product that is not included in the assortment, can you still deliver it?
Yes, it is possible to request a product from us. Therefore, create a topic on our forum. Keep in mind that older products are often difficult available and thus often have a longer delivery time. We cannot deliver coolers of products that are no longer sold (e.g. Slot A, Socket 478 Processors). We often cannot deliver very old products.
Reward points, what are those?
You earn reward points with every order you place at HighFlow. You can save up these reward points and use as a discount on your next order.
For more information, click on the following link: Reward points.
Complaints?
Service has our highest priority and we do everything to give you the right service.
Should you still have a complaint about our services, then contact us at any time by email.
All other questions can be mailed to us if you still have remaining questions, or ask on our forum! We will help you as soon as possible.
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